No Quibble Money Back Guarantee

If your order arrives damaged or the goods are faulty we will arrange to have your order collected and a replacement delivered as soon as possible. All orders, large and small are covered by this policy. Damaged consignments must be reported immediately.

If you change your mind, you are welcome to return the goods to us within 30 days for a refund. Under these circumstances you will be required to return the goods to us in the same condition they arrived in. The information below this is relevant to this reason for returning.

Returns Procedure & Instructions

If you have simply changed your mind and are returning your set for for a refund or exchange please follow the below instructions.

Packaging

Your set must be new, unused and remain in ALL of the original packaging. This includes the outer brown card carton. If this is missing it is vital that another suitable card carton is used to transport the product back safely. Any branded inner packaging must be complete and remain in perfect condition. Products that are sent back in their inner packaging only are highly likely to become damaged which will complicate and delay the return and refund.

The inner packaging must remain clean and not be covered in parcel tape. (We do need to be able to re sell the product again). Please ensure a suitable outer carton is used (ideally the original one). If your chess board had corner protectors on when it arrived. Please ensure these are retained and re used.

Remember to include...

Remember to include your name, address, phone number and ideally the order number too. As long as we have something to identify the order as having come from you, we can refund you easily. A copy of your packing slip is ideal.

Where to send it

Our return address is:
Regency Chess Europe
Returns Dept
L5 Commerce Park
Frome
Somerset
BA11 2FB

How to send it

We would advise using parcel force which can be accessed from your local post office. Or a home collection courier service can be accessed from https://uk.interparcel.com which offers very competitive rates. You must insure the parcel for it's journey back to us. It is your responsibility to ensure your item reaches us in good condition. Please see above for packaging requirements.

How long will the refund take?

The refund will typically be processed 2-6 days after we receive the returned item in good, unused condition.

What if I want to exchange it for another product?

If you have decided to buy something else then please return for a refund first. You can then simply re order the new item.

How long do I have to return the set?

You have 30 days from the day you receive the set to return it.

Return Checklist

1.  Packed back up in original packaging
2.  Your details/packing slip included
3.  Sent back to us securely
4.  Receive your refund